Overview
Company description
Role: Repair Improvement Manager
Department: JLR
Contract: Full Time/Permanent
Salary: up to £45,000
Location: Oldbury
Drive innovation. Lead transformation. Deliver excellence. We’re seeking a dynamic and technically skilled Repair Improvement Manager to spearhead repair improvement initiatives for Jaguar Land Rover vehicles across The AA’s roadside operations. This is a high-impact role at the intersection of engineering, operations, and customer service—perfect for someone who thrives on solving complex technical challenges and leading teams to success.
Your Mission
Maximise roadside repair rates by identifying and implementing strategic technical solutions. You’ll collaborate closely with JLR’s dedicated roadside technicians, and internal operational teams to ensure repair initiatives are successfully rolled out, monitored, and continuously improved.
What will I be doing?
- Lead and manage the JLR Technical Helpdesk to ensure consistent delivery
- Analyse non-repair trends and work with JLR TLE to unlock missed roadside repair opportunities
- Identify and implement diagnostic and repair solutions for JLR roadside incidents
- Ensure contractual KPIs related to repair rates are consistently met
- Forecast the impact of emerging vehicle technologies on roadside repairability
- Deliver regular technical analysis and commentary to JLR TLE, CPM, and AA leadership
- Develop and distribute technical information to enhance repair capabilities across dedicated technicians and patrol teams
- Act as Line Manager for the JLR THD team
What do I need?
Experience & Expertise:
- Deep knowledge of roadside services and vehicle manufacturer processes
- Proven technical experience in the automotive industry
- Strong understanding of roadside repair methodology
- Business-to-business account management exposure
- Demonstrated leadership and team management experience
- Analytical mindset with the ability to interpret data and identify trends
- Technical qualifications or hands-on experience in a technical field preferred
- Experience in dedicated services environments
Personal Attributes:
- Exceptional communication and interpersonal skills
- High attention to detail and accuracy
- Strong influencing and stakeholder engagement abilities
- Excellent planning, prioritisation, and problem-solving skills
- Self-starter with a collaborative spirit
Additional information
Why Join Us?
This is your opportunity to play a pivotal role in shaping the future of roadside repair for one of the world’s most prestigious automotive brands. You’ll be part of a forward-thinking team, driving innovation and delivering tangible results that improve customer outcomes and operational performance.
Apply today!
