Overview
Sales/Station Assistant GPR -Finsbury Park – London
Do you have a passion for customer service?
Do you enjoy helping people?
As a Sales/ Stations Assistant, you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers meet on their journey, making this a vital role in ensuring their day gets off to the best start.
This is a multifunctional role, and you may be required to work across different stations as part of your duties. Due to the shift times, you must live in the local area and have independent transport to ensure you can arrive at stations for early shifts, as there may not always be train services available.
All station-based roles may involve standing for long periods of time and working shifts, including weekends and bank holidays.
On a day-to-day basis, you will spend time in the Ticket Office and on the station floor, proactively finding the right ticket for customers, assisting them with their journeys, and delivering excellent customer service to both new and regular passengers. Using the latest computer-based ticketing system, you will have direct access to all the information customers may need, while also being able to support colleagues across stations when required.
Experience / Skills / Requirements
- A proactive approach coupled with the passion and ability to support and develop your team.
- Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in challenging situations.
- High level of numerical ability.
- Flexibility to work at different stations as required.
- Independent transport to meet shift requirements.
- Effective communicator, with confidence to make customer-focused decisions and carry out instructions efficiently.
In return, you’ll be rewarded with an interesting and varied work schedule in an environment where learning and progression are actively encouraged. You’ll enjoy great company and industry benefits, including free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, comprehensive training, and much more.
