Overview
Senior Manager, North America Catalog Services – Franklin, 37067, United States of America
How we LEAD:
Located within the North America Administration department of Universal Music Publishing (UMPG), this new role will support our U.S. office as they onboard new priority catalogs and agreements. This is a client-facing position, focusing on the account management and servicing of priority deals, especially large-scale administration deals and catalog acquisitions. The ideal candidate is customer service oriented, has an eye for detail, and is excellent at relationship and consensus building.
Ultimately this role is about ensuring UMPG is delivering quality administration and customer service to our key contract partners. You will collaborate closely with local and international staff to ensure our commitments to our contract partners are met and exceeded globally.
The successful applicant should have experience in music publishing or adjacent industries. You will report directly to the VP North America Administration and have the direct support of our Global and local Administration teams and leadership across the world.
How you’ll CREATE:
- Responsible for supporting the intake and implementation of nominated key catalogs in UMPG’s proprietary systems using a project management approach.
- Catalog transition management and the ongoing delivery of contractual commitments, including the preparation of client service reporting packs and narrating these for clients in calls and meetings.
- Monitoring of internal deal implementation and triaging issues as they arise.
- Serve as primary point of contact for escalated issues, both externally and internally.
- Client facing point person for Copyright delivery, research, implementation, and query management.
- Point person for catalog-based royalty research and queries.
- Communicate with collecting societies on transitional issues.
- Liaise and communicate across all internal administration business units (Royalties, Copyright, Income Tracking, Licensing, and Business Affairs).
Bring your VIBE:
This is broad, client facing role requiring a highly organized and motivated individual with general music publishing administration experience, an affinity for working with datasets and excellent communication skills. The ideal candidate will have:
- 5+ years of Copyright and/or Royalty administration experience with a music publishing company or collecting society.
- Demonstrated interpersonal skills and track record of building and maintaining long-term relationships with clients.
- Familiarity with the operational idiosyncrasies of different repertoires.
- A firm understanding of the economics of the music publishing industry.
- A track-record of delivering excellent customer service. Able to work on deadlines and remain calm under pressure.
- A data hero! Excellent analytical skills including Excel and/or SQL or equivalent skills.
- Familiarity with music publishing agreements and associated terminology, including an understanding of song and agreement registration procedures (CWR, etc.).
- Well-organized with good attention to detail, along with effective communication skills.
- A team player and problem solver with the ability to use initiative when required.
- BA/BS in Business Administration, Accounting, or Music Business strongly preferred.
