Overview
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
As a Senior Product Lead for GTM Tech, you will apply a product owner skillset and mindset to lead a team and shape the strategic direction, development, and operational excellence of Trustpilot’s Salesforce ecosystem and related Go-To-Market (GTM) tools. This pivotal role sits at the intersection of business and technology, ensuring alignment between company goals, stakeholder needs, and technical capabilities, with an integral delivery component ranging from business-as-usual user support to technical transformation. In short, you’ll be enhancing the way Trustpilot goes to market!
As we continue to scale, the ideal candidate will bring a product owner mindset and approach to our internal platforms, playing a key role in shaping the roadmap, building scalable systems, and leading an effective team of business analysts, developers and QA. They will possess a deep understanding of the Salesforce landscape, a strategic mindset, and a demonstrated ability to translate business vision into actionable technology roadmaps.
What you’ll be doing:
Strategic leadership:
- Guide the strategic direction of Trustpilot’s go-to-market tools and platforms that support commercial, marketing, and customer service.
- Understand the broader business context and the specific operational areas your team supports, ensuring technology solutions are fit-for-purpose and drive desired business outcomes.
- Keep up with go-to-market technology trends to identify and implement innovative solutions that provide a competitive edge.
Roadmap development and delivery:
- Set and deliver a multi-year roadmap for the entire Salesforce portfolio for Trustpilot, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
- Identify needed capabilities and how to best deliver them through existing or additional tools and platforms.
- Be accountable for the end-to-end delivery of technology projects within the Salesforce portfolio, ensuring they are delivered on time, within budget, and to a high standard.
- Collaborate closely with functional business partners (Commercial, Marketing, CX) to align roadmaps with functional strategies and requirements, with Product teams to digitise the user journey (e.g., consumer chat support, in-app ticketing), and with other Digital Enablement teams to deliver technology change
- Lead end-to-end delivery across Salesforce platforms, managing a continuous pipeline of bug fixes, enhancements, and user support.
- Balance BAU execution with strategic technical transformation, improving process improvements and ticket management to evolve platform capabilities.
Thought leadership:
- Bring pragmatic thought-leadership about how technology can shape how Trustpilot interacts with customers through commercial, marketing, and customer experience teams.
- Apply AI within the Salesforce and GTM technology landscape to drive better customer experience, more effective conversion, and efficiency.
- Translate thought-leadership into specific actions and recommendations for implementation.
Technical and team leadership:
- Provide technical leadership for Salesforce and other go-to-market tools and platforms.
- Lead, manage, and mentor a team of technology professionals including Business Analysts, Developers, and QA Engineers, cultivating a culture of collaboration and continuous improvement.
- Collaborate effectively with federated admin teams (e.g., embedded SF Admins in CX, CI, Commercial) to ensure aligned delivery of new requirements and shared backlog management.
- Co-ordinate, motivate, and engage the team, ensuring they are aligned with strategic priorities and have the resources and support needed to meet goals.
- Oversee day-to-day delivery, ensuring platform stability and efficient support for GTM systems.
- Implement effective resource planning and allocation to meet project demands and operational needs.
Governance and standards excellence:
- Set good practice standards and guidelines for change management, platform and user governance, incident management, and data governance within the Salesforce ecosystem.
- Ensure a robust, scalable, and secure Salesforce architecture.
- Champion best practices in system administration, data management, integration, and security within the Salesforce technology stack.
- Continuously evaluate and optimise existing systems and processes to enhance performance and user satisfaction.
Who you are:
- You bring a deep understanding of GTM technology and the platforms that enable effective commercial and customer-facing teams.
- You have extensive practical experience within the Salesforce ecosystem, with a proficient grasp of architecture, configuration, process design, and system integration across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
- You are a pragmatic AI evangelist who can inspire and engage with a vision for the future, and also deliver realistic AI-enabled improvements in the near-term
- You think strategically and methodically, connecting business goals to scalable technology solutions and building roadmaps that deliver measurable impact.
- You are an experienced problem-solver, comfortable navigating complexity, identifying root causes, and implementing effective, lasting solutions.
- You are a skilled and decisive leader, adept at building, inspiring, and cultivating balanced teams in environments where change is frequent.
- You’re an effective communicator – clear, concise, and persuasive with the ability to engage stakeholders across all levels and bridge technical and non-technical perspectives.
- You have directed project execution from beginning to end, overseeing schedules, resource distribution, prioritisation, and risk control to ensure favorable outcomes.
- You’re motivated by what’s next, diligently exploring emerging technologies, particularly AI, and how they can unlock new capabilities across the GTM and CX landscapes.
- You thrive in cross-functional environments and have a collaborative mindset, working seamlessly with Marketing, Commercial, Customer Service, Customer Success, Ops, and Tech teams.
- You have the ability to adjust strategies smoothly and are skilled, making you comfortable with shifting priorities in unpredictable situations.
Nice to Have:
- Experience with broader GTM tools (e.g., marketing automation platforms, customer data platforms, analytics tools).
- Experience with data infrastructure (e.g., Segment, BigQuery) and integrations.
- Previous experience working in a high-growth, matrixed organisation.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Our Commitment to Diversity & Inclusion:
At Trustpilot we want to create a strong feeling of belonging, for every Trustie, where you don’t feel like you have to ‘fit in’, you can just be you, your really awesome self. A place where you’re treated fairly, your perspective is valued, and you’re empowered to do the best work of your life. Trustpilot is committed to this vision. We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Join us in breaking barriers and reshaping the tech industry!
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
