Overview
Salary: £25,185-£26,403 PA Pro Rata
Shift hours: 27
As a Regulatory Technical Support Officer, you will provide administrative support to the Building Control Team to ensure the effective delivery of a high quality Regulatory Services customer service.
Your typical week will involve:
- Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
- Undertaking data input and document production using the range of systems in use within the Regulation service.
- Maintaining computerised systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.
- Ensure the timely delivery of a variety of actions throughout the Apprenticeship Lifecyle.
The Building Control team are passionate about supporting our businesses in the city to ensure the safety of the public, visitors, workers and residents of Coventry.
We are looking for someone who:
Has knowledge of IT packages and systems to support ongoing office activity and of specialised systems that support technical activity.
- Has excellent organisational skills and the ability to prioritise own workload to meet deadlines.
- Has good communication and interpersonal skills, both writing and verbal to deal with members of the public and establish rapport with colleagues and team members.
- Is able to demonstrate a flexible approach to work patterns and systems and working effectively as part of a team or own initiative.
- Able to deal with a wide range of customers in order to handle and resolve enquiries.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): 23rd September 2025
Reference: coventrycc/TP/566/11464
