Overview
Senior Systems and Performance Manager –
Job Description
Work Winning is Costain’s high-performance, professional centre for bids and proposals across the business, and leads on securing the next five years work on a rolling basis. We lead and manage the bids that deliver most of the company’s revenue and profit. Work Winning is split into three areas: Natural Resources; Transportation; and Central. The Central team is the shared, creative and knowledge management team. It services the two divisional teams, each comprising of bid managers and estimators. The Natural Resources Work Winning team works across three sectors: Water; Energy; and Defence & Nuclear Energy
The Senior Systems and Performance Manager’s purpose is to be responsible for managing work winning transformation and continuous improvement initiatives and for providing the management information and controls needed to run and report on work winning performance. This role leads on major change initiatives to the work winning process, tools and organisation within the team and across Costain. The role links to business development and key account management, ensuring that CRM use evolves and that case studies and evidence are harvested, recorded and made useful for securing future work. The role monitors and coaches adherence to and evolution of work winning and associated processes, collecting, promoting and communicating best practice. The role leads on management information, owning the ‘check’ stage of the overall work winning plan-do-check-act cycle on behalf of the divisional work winning director(s).
The role will work initially within the NR WW team, but will work across both divisions on successful conclusion of initiatives underway and sponsored by NR WWD.
Responsibilities
Key Responsibilities
• Lead transformation and improvement activities to drive improved performance and efficiency across the work winning process
• Lead digital implementation and improvement including reporting and insights
• Lead systems management, implementation, & improvement
• Develop and report on work winning performance
• Manage work winning operational controls: bid budgets, bid and resource priorities
• Own and evolve the customer satisfaction process, systems and tools
Knowledge, Skills, and Experience
Essential:
• Project management
• Change management
• Requirements capture and process mapping
• Digital mindset and experience
• Strong communication and numeracy
• Self-driven activity setting and proactive oversight and problem solving
Desirable:
• Business analysis
• Reporting software proficiency (PowerBI/MS Fabric)
• Experience in lean/six sigma, process review & efficiencies
• Construction/Project Management operational background or understanding/ experience
Qualifications
Desirable
- Degree level qualified or equivalent in a construction/project management related discipline
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About Us
Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.
We do share individual feedback following an interview .
A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.
It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
For more details please go to the Disability Confident website:
https://www.gov.uk/government/collections/disability-confident-campaign
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
