Overview

Service Delivery Manager I with English – Medical Claims Team – Krakow, Poland 

Service Delivery Manager I – Italy Claims Team 

 

Role Overview 

 

As a Service Delivery Manager I, you will be responsible for leading the Italy Claims operations team in Kraków, ensuring high-quality service delivery, strong team performance, and achievement of all operational targets. You will play a key role in managing service stability, client relationships, and continuous improvement initiatives. 

What the day will look like 

 

  • Leading and developing a team, including performance management, coaching, and development planning. 
  • Overseeing daily claims operations to ensure SLA, KPI, and quality targets are consistently met. 
  • Monitoring performance data to identify risks, inefficiencies, and improvement opportunities. 
  • Managing escalations, audits, and operational governance. 
  • Partnering with Italy collaborators and internal teams to ensure smooth service delivery. 
  • Driving process improvements, standardization, and knowledge management. 

Skills and experience that will lead to success 

 

  • Proven experience in managing teams in an operations or service delivery environment. 
  • Strong analytical, problem-solving, and decision-making capabilities. 
  • Ability to manage collaborators and build strong client relationships. 
  • Experience working in SLA/KPI-driven environments. 
  • Strong communication and influencing skills. 
  • Proficiency in MS Office tools (Excel, Word). 
  • Fluent English is required. 

#LI-KB5

#LI-Hybrid

#healthandemployeebenefitssolutions

2583134 

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