Strategy Operations Manager – London

Overview

  Strategy Operations Manager – London 

• Made up of three Units, Corporate Affairs, Policy & Impact and Small Business, the Strategy Directorate are responsible for: 
• Setting a clear impact strategy; leading on corporate narrative and positioning; developing strong relationships with decision-makers and influencers; and ensuring effective reporting, evaluation and compliance. 
• Scanning the policy horizon for future opportunities; influence policy implementation; lead funding bids; and design and incubate new products and services. 
• Leading London & Partners’ work in relation to the everyday economy – this means helping London’s entrepreneurs to thrive. 

Key Tasks 

• Work with the Head of Operations to establish and maintain reporting systems that effectively communicate research findings, KPIs, and day-to-day business metrics to internal stakeholders, enabling data-driven decision-making.
• Systematically gather, analyse and present precise and timely performance data alongside insightful recommendations to the Small Business Senior Leadership Team based on this data.
• Guarantee the accuracy, reliability, and compliance of data used for both internal and external reporting.
• Draft compliance reports for external funders, ensuring the inclusion of accurate information regarding outputs and outcomes where necessary.

• Use corporately produced data to create and maintain financial management information including budget trackers and forecasting documentation to enable effective planning and decision making. 
• Conduct analysis of financial reports to identify trends enabling informed decisions regarding budget allocation. 
• Lead on monthly account reviews and forecast updates with budget holders. 
• Draft compliance reports for external funders, ensuring the inclusion of accurate information regarding spend, forecasts and variances where necessary. 

• Systematically identify, collate and report on directorate risks and issues as appropriate, and lead on resolution of issues as they arise. 
• Establish and implement robust governance processes around various areas including decision making, change control and post project/programme reviews. 
• Develop clear document workflows, standard operating procedures and ensure consistency around documentation. 
• Identify ways to enhance collaboration and streamline working practices within the Directorate as well as with other internal stakeholders. 
• The post holder will also work on other operational and programme management tasks which fall under the Small Business Operations team’s remit as required. 

You’ll have/bring 

• Demonstrated expertise in financial planning and administration (Essential)
• Project, programme and portfolio management (Essential)
• Qualification or certification in project management (Desired)
• Excellent IT skills including knowledge of MS Office (Word, PowerPoint, Outlook, Dynamics and Office 365) and Intranet/Internet systems as well as an advanced level of MS Excel   
• Experience using Power BI and CRM systems e.g. Salesforce would be desirable.
• Proven strong organisational skills with the ability to use initiative to plan, prioritise and allocate a heavy workload effectively and respond flexibly to rapidly changing and conflicting priorities.  
• Motivated, well-organized, and dependable  
• Ability to demonstrate a high standard of accuracy and attention to detail. 
• Experience of managing projects and driving actions forward  
• Experience working as a key member of a team, able to take own initiative and work flexibly.  
• Proven ability to communicate information effectively and confidently to a wide range of internal and external contacts and at a senior level  

• Proactive team player 
• Demonstrates an attitude conducive continuous improvement. 
• Effectively contributes creative and innovative solutions to projects and objectives.  
• Adopts a learning mindset, using challenges and opportunities improve team and personal performance.  
• Able to maintain successful relationships with internal and external networks that work to mutual benefit.  
• Able to clearly communicate when engaging with internal & external stakeholders, in confident and articulate manner.  
• Successfully delivers project tasks on time and to a high standard, using all available resources.  
• Has a passion for London.  

You’ll Get 

• To join a fast paced, flexible and inclusive social enterprise
• Hybrid working environment
• 30 days’ holiday in addition to UK public holidays 
• Excellent employer pension contribution and Medical Cash Plan