Overview
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As a Supervisor at Bicester Village Outlet, you will play a pivotal role in delivering the iconic Burberry experience. Your mission is to lead and inspire a dynamic sales team, ensuring every client interaction reflects our brand values of creativity, heritage, and exceptional service. You will oversee daily floor operations, coach in real time, and drive performance to achieve sales goals and KPIs. By fostering a culture of collaboration and excellence, you will empower your team to create memorable experiences that build lasting client relationships and elevate store performance.
RESPONSIBILITIES
- Champion a culture of excellence by leading, mentoring, and energizing sales associates to consistently deliver unforgettable, high-value experiences on the selling floor. Be the guardian of quality, ensuring every client interaction is exceptional and memorable.
- Collaborate closely with associates to sharpen selling techniques, boost confidence, and drive conversion—achieving and exceeding sales goals and KPIs.
- Lead a passionate, customer-centric team that embodies the spirit of service. Provide real-time coaching and constructive feedback to ensure every client receives the full Burberry Experience, aligned with brand values and strategy.
- Orchestrate seamless customer flow, setting the rhythm and standard for outstanding service. Ensure no client is ever left unattended and every moment in-store is impactful.
- Foster strong partnerships across the floor—connecting sales associates, specialists, stock teams, and operations to create a unified, high-performing environment.
- Deliver “in-the-moment” coaching after every transaction, celebrating wins and identifying growth opportunities. Ensure follow-through on actions that elevate performance.
- Cultivate and retain top talent by recognizing achievements and driving development through monthly growth plans and annual reviews.
- Lead by example—step into client interactions when needed to personally deliver the Burberry Experience.
- Partner with leadership to own and champion Burberry Experience training. Use daily huddles and weekly meetings to reinforce key principles through role-play, tips, and open dialogue.
- Collaborate with store management to set clear goals and deliver impactful performance feedback through structured development plans.
- Resolve complex customer concerns with empathy and professionalism, escalating when necessary to ensure resolution.
- In the absence of store management, take ownership of key operational tasks including post-void transactions, promotional authorizations, and employee sales.
- Drive the digital experience in-store, leveraging technology to maintain seamless communication and service when face-to-face isn’t possible.
- Maintain a strong grasp of business performance and proactively share insights and ideas to elevate results.
- Uphold and enforce company policies and procedures with consistency and integrity.
- Support store opening and closing procedures, ensuring security and operational excellence.
- Embrace additional responsibilities with agility and a solutions-focused mindset.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
