Supplier Performance Manager – Milton Keynes

SALARY:  Starting from £42,692.80 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until December 2027, 35 hours per week

CLOSING DATE: 18/08/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.

We’re looking for a Supplier Performance Manager to oversee the performance, compliance, and governance of our key supplier partnerships, ensuring they deliver against contractual obligations and support positive customer outcomes.

This high-impact role will be instrumental in driving supplier performance, managing risk, ensuring regulatory compliance, and identifying opportunities for continuous improvement, innovation, and commercial value across our supplier network.

What you’ll be doing:

• Managing supplier performance against SLAs, KPIs, contractual obligations, compliance requirements, quality standards, and budgets.
• Building strong relationships with strategic suppliers to drive performance, service excellence, and continuous improvement.
• Identifying, managing, and mitigating supplier risks through regular reviews, audits, due diligence activities, and site visits.
• Leading supplier improvement plans to address performance or compliance issues and prevent recurrence.
• Ensuring supplier contracts and services meet regulatory, legal, and business requirements.
• Acting as the key point of contact between suppliers and internal stakeholders, escalating and resolving risks and issues where required.
• Driving innovation and service enhancements that improve customer experience, operational effectiveness, and commercial outcomes.
• Using data, root cause analysis, and supplier insights to identify opportunities for process improvements and increased service performance.
• Monitoring supplier spend and governance to ensure compliance with procurement and approval requirements.
• Conducting market research and supplier benchmarking to ensure VWFS partners with leading suppliers and maintains competitive, high-quality service offerings.

What you’ll bring:

You’ll be commercially minded with experience driving supplier performance, managing risk, and influencing stakeholders to deliver strong business and customer outcomes.

You’ll have a passion for continuous improvement and a focus on delivering compliant, high-quality supplier services that enhance customer experience and commercial value.

Essential experience & skills

• Experience managing supplier performance within a financial services or regulated environment (Collections experience is desirable).
• Proven ability to manage service and product-based suppliers against contractual, performance, and compliance requirements.
• Strong commercial awareness with experience delivering positive business and customer outcomes.
• Experience analysing performance data and translating insights into clear recommendations and actions.
• Excellent stakeholder management, communication, and influencing skills, including engagement with senior leaders and external suppliers.
• Strong negotiation, dispute resolution, and relationship management capabilities.
• Highly organised with the ability to manage multiple priorities independently.
• Strong analytical skills with the ability to interpret complex data and management information.
• CIPS qualification (or working towards) is advantageous.

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. 

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be ‘The Key to Mobility’. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.