Overview
Train Presentation Manager – South – Littlehampton
We have a great opportunity if you are looking for a career in the Railway, we are currently recruiting for a Train Presentation Manager for West Sussex Covering Littlehampton and Bognor Regis.
Manage and lead a team of train presentation staff safely to consistently deliver high levels of train cleaning, servicing and sanding activities within budget to meet franchise objectives, especially Customer Experience Measures (SQR, CSat & NPS) annual targets.
If you have…..
• Experience of working at a management level in a depot or safety critical environment.
• Practical experience in managing train cleaning and servicing techniques and procedures or similar processes to improve customer satisfaction.
• Experience in the successful delivery of train presentation/customer satisfaction improvement activities with a demonstrable track record of results and achievements.
We require from you…..
• A strong knowledge in train cleaning or similar activities, practices and procedures.
• A sound knowledge of GTR policies and procedures.
• A sound knowledge of Statutory Health & Safety requirements including COSHH.
• A sound knowledge of Quality and Environmental Management systems.
• A good understanding of railway operating and safety standards, rules, instructions and legislation.
• Sound knowledge of the GTR network, Rail Industry and key stakeholders.
• Good working knowledge of asset management systems such as RTS, Maximo, Asset-Pro, and other IT systems e.g. Genius-Trent, Web Gemini etc.
• Strong understanding of customer experience-service quality internal & external audit regimes such as SQR, CSAT, Net Promoter Scores etc.
• Excellent communication and interpersonal skills.
• Building solid relationships with internal and external stakeholders
• Strategic thinking, self-motivated, ability to organise, prioritise and meet deadlines working in a pressurised environment.
• Excellent leadership and motivation skills and strong in people management.
• Interpretation of procedures and ability to compile reports.
• Competent IT skills, use of Microsoft software packages including Outlook, Word, Excel and PowerPoint.
• Strong in data analysis, attention to detail, collation and reporting/presentation skills.
• Personal Track Safety
• Strong in pro-active working and problem solving.
If you feel this role is a good match to your skills and experience and you looking for a new career, we look forward to receiving your application.
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