Caravan Sales Call Centre Manager
Hemel Hempstead (Hybrid) – 2-3 days a week in
Annual salary + bonus and benefits

Haven Customer Lifecycle Marketing team is growing and we’re looking for an
experienced call centre team manager who can drive appointment bookings that
support our caravan sales business. Caravan sales are a key part of our
business plan, we’re looking for a driven manager to lead and inspire a team of
sales professionals to meet and exceed their KPIs. You will create a
high-performance culture, while fostering a customer-centric approach.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
– Leading, motivating and mentoring your team, providing guidance and support to achieve their targets
– Establishing a culture of high performance, energy, and competitiveness within the team
– Taking ownership of team KPIs and performance, including call volumes, conversion rates, and appointments produced
– Building dashboards and reports to demonstrate team performance
– Ensuring a customer-oriented approach whilst fostering a great team culture
– Analyse performance metrics and trends to make informed decisions and drive improvement

What we’d like you to bring:
– Experience of leading and coaching a team in a call centre environment
– A strong understanding of how to read data that translates into actions & outcomes
– Experience of coaching objection handling would be highly advantageous
– Strong stakeholder management and communication skills to be able to liaise with senior management
– An understanding of how to use outbound call, Email, SMS and CRM platforms to drive conversion

In It For You?

– Holiday allowance that rises with service, plus a ‘Holiday Buy
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees
– Enhanced family
friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At
Haven, we take pride in our Breath of Fresh Air culture, which focuses on
valuing and supporting every team member. We prioritise openness and
transparency in our interactions allowing our team members to be their
authentic selves.
We operate a hybrid working model, meaning 50% of your working week will
be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us

Diversity, equity, and inclusion are at the heart
of who we are and what we do. Our commitment to these values is unwavering and
they are central to our mission. We encourage applications from all
backgrounds, communities and industries and we are happy to discuss any
reasonable adjustments or flexibility that you may require, including whether a
role can be part-time or a job-share.

We genuinely care about every
candidate’s experience during the recruitment process and are here to provide
support where we can. If you require any assistance or reasonable adjustments
while applying, please don’t hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

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