Overview
ROLE: Commissioning Manager
RESPONSIBLE TO: Business Development Director – Residential
Main purpose of the Job:
To build deep rooted partnerships with Local Authorities/other purchasers to identify their needs and provide business information to position our services to meet such needs. To assist in referral and admissions processes to drive up occupancy into CareTech’s service lines across specialist residential, education and fostering services. This field based role has customer facing as a significant part of the role (75%).
Duties and Responsibilities
- To be the primary customer interface between Local Authorities, Educational Services and Foster Care Services across a defined geographical area. The Relationship Manager will be accountable for building relationships that lead to new admissions and new service development across CareTech’s Residential, Educational and Fostering Services
- To develop partnerships with all levels of decision makers and influencers within Local Authorities, Educational and Fostering Services engaging customers sharing the CareTech proposition within our specialist residential, education and fostering services. Decision makers and influencers include Commissioning Teams, Children with Disabilities Teams, Social Workers, Youth Offender Teams, Youth Justice Teams, Educational Service Providers, Foster Placement Leads, CCG’s and Service Procurement
- To exercise professional judgement to help Local Authorities, Educational and Foster Services identify suitable young people for our services and to recommend, where appropriate, admission to CareTech’s services
- To develop professional relationships to achieve occupancy targets, revenue objectives and report on regional demand & trends
- To manage the referral process and contribute to price negotiations, coordinating with Referral Coordinators and the Service Development Director. This may include identifying, writing and maintaining regional framework agreements, preferred provider lists, and contract tenders.
- To identify unmet service needs in Local Authorities, Educational & Fostering Services working with the Service Development Director and Marketing Team and ‘owning’ key initiatives for developing and marketing new services to meet these needs
- To provide a highly professional customer service, customer communications and interactions at all times. This includes written and verbal communication with external and internal customers / partners
- The above duties are a guide to the nature of the work required and are not intended to reflect all the tasks associated with the role.
PERSON SPECIFICATION
Candidates must be qualified to degree level or equivalent, or able to demonstrate a high level of intellect and common sense
Knowledge & Skills
- Budgeting/strategic planning/business planning experience
- Proven skills in business and financial management
- Proven leadership skills
- Ability to maintain and develop customer relationships
- Ability to interpret and present data, excellent analytical skills.
- Demonstrated ability to work in a proactively diverse and inclusive organisation
- Excellent proven interpersonal, verbal/written communication and listening skills
- Ability to engage and influence
- Stakeholder management skills and ability to utilise business intelligence to support customer needs.
- Work on own initiative to timescales, with a flexible and pragmatic approach
- Adopt a solution focused approach to all issues
- Excellent attention to detail
- Ability to build personal credibility and respect
- Recognise and take advantage of opportunities to grow and develop the business
- Detailed business/market knowledge, both internal and external
- Ability to develop and deliver presentations.
- Effective use of ICT
- Knowledge of Childcare legislation
- Previous responsibility for business growth and development
Experience
- Experience in specialist care environment, ideally in children’s services
- Experience of managing and developing a team.
- Experience of business management and planning oversightSalary:
Location: Paisley, PA1 2BH
