Overview
Location: 25 Shoe Lane, London, EC4A 4AU
Salary: Up to £31,000
Revolutionising workspace hospitality since 2004. We fuel our team, so that they can fuel yours, to feel their best, inside and out.
We are ground breakers, taste makers and industry shakers. We fight for creativity, individuality, and flavour.
Each of our teams is as unique as our clients – made of authentic individuals who are fiercely passionate and empowered to express and create, united in their pursuit of serving our clients the best possible hospitality experience.
Role: Hospitality Supervisor
Location – Central London
Salary/Hours – £31,172 p/a Monday- Friday
Benefits:
We provide you with competitive holiday, pension, life insurance, excellent training and development. You will also have access to our well-being platform which will provide you with lots of great information and choices, our discounts and benefits platform with offers you fabulous savings for you to enjoy from high street shops to holidays and cinemas.
- 28 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from HAPI app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
To take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints. To provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Client Centre Manager. To ensure that communication, ownership and excellence is always top priority, to ensure that the Client Centre is well presented and to always play a role of ambassador for both BaxterStorey and our client.
Team Supervision
- Make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential.
- Ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
- Ensure that all staff are aware of their duties and the standards required.
- To attend training sessions and catering meetings when required.
- Take responsibility for the smooth and efficient running of the section/s as appropriate
- Motivate and lead by example ensuring you and your team have a positive experience at work and are proud of your efforts.
Customer Service
- Ensure that customers are given a prompt and efficient service.
- To be customer focused at all times, by being visible during meal periods, communicating and determining customer requirements before they do.
- Ensure all food is presented and served in line with company minimum standards.
- Attend all catering committee meetings when required.
- Make sure that all agreed service objectives are met in line with client expectations.
Financial Supervision
- Assist in stocktaking
- To make management aware of any sales growth opportunities
- Ensure that stocks are used efficiently
Health & Safety Supervision
- Record and report all accidents within the location adhering to location and company procedures.
- Ensure all equipment is well maintained and is in good working order.
- Make recommendations for renewal and replacement of equipment when required.
- Maintain location cleaning schedules.
We are looking for someone with a commitment to our company values in all aspects of their role and to act as a positive ambassador for the business.
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Experience in either similar fast paced corporate environment or fine dining/hotel background
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- You thrive working within a collaborative and inclusive team environment
- Good memory and attention to detail
- Sound knowledge of food and beverage – wine knowledge an advantage
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
- Works according to the BaxterStorey core values
