Overview
Job Title: Senior Customer Leakage Support Agent
Senior Leakage Customer Support Agent
Location: Huntingdon
Contract: Fixed Term Contract – 12 months
Salary: circa £28,000
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who we are?
Integrated Maintenance & Repair (IMR) Alliance – Part of the Anglian Water network, focuses on infrastructure maintenance work and is responsible for: water network pressure management, finding and fixing leaks, replacing lead pipes and repairing burst mains.
What you’ll be doing as a Senior Customer Leakage Support Agent?
-
Previous experience of managing customer leakage or complex customer interactions
-
Excellent customer service skills including complaint response
-
Excellent communication skills and ability to translate strategy
-
Ability to think commercially and strategically
-
An understanding of the regulatory and water operating environment
-
Ideally an understanding of the BTBB (Beyond the Boundary Box) policy and supporting legal framework including the Defective Water Fitting enforcement process
What does it take to be a Senior Customer Leakage Support Agent?
-
Previous experience of managing customer leakage or complex customer interactions
-
Excellent customer service skills including complaint response
-
Excellent communication skills and ability to translate strategy
-
Ability to think commercially and strategically
-
An understanding of the regulatory and water operating environment
-
Ideally an understanding of the BTBB (Beyond the Boundary Box) policy and supporting legal framework including the Defective Water Fitting enforcement process
-
Able to operate on both strategic and tactical levels
-
Proven analytical and problem-solving skills
-
Experienced user of databases, spreadsheets, PowerBI
As a valued employee, you’ll be entitled to:
-
Personal private health care
-
23 days annual leave – rising with length of service
-
Flexible working
-
Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
-
Flexible benefits to support your wellbeing and lifestyle.
-
Bonus scheme
Inclusion is for everyone. We are an equal opportunity employer which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Why Anglian Water?
Anglian Water is not your typical water company. What we do really matters. Water is the lifeblood of our world and we’re proud of the difference we make. We put people at the heart of our business and we truly love what we do!
If you’re passionate about what you do and would like to make a difference then we’d love to hear from you.
Closing date: 21st May 2024
#loveeverydrop
