Overview
We have a great opportunity for a Tea Room Manager to join The Midland Hotel – Manchester.
First opened in 1903, The Midland Hotel has been delighting guests from the very beginning. Originally built to serve rail travellers from London, our stunning building and ballroom charmed visitors day in and day out, and while our appearance has changed over the years, our outstanding service remains the very same.
Today the Grade II listed, 4-star hotel is one of Manchester’s most-loved icons, located just minutes from Oxford Road and Piccadilly stations. Over the years we’ve hosted everyone from rock stars and politicians to royalty, and our history has taught us one simple thing: every guest is unique, and so their stay must be too.
From our 312 sumptuous bedrooms to our award-winning food and drink, idyllic spa and impressive event spaces, every part of The Midland experience transcends the ordinary.
Key responsibilities of the Tea Room Manager:
- Ensures the smooth running of our Tea Room, where all aspects of the guest food & beverage service experience are delivered to the highest levels
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
- Develops and implements plans where Breakfast initiatives & hotel targets are achieved
- Leads and manages Breakfast team, fostering a culture of growth, development and performance within the department
- Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Establishes and delivers effective programmes that advance service standards, profitability and cost control
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Tea Room Manager:
- Proven experience in food & beverage service role
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.
To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!
Some of the perks you could enjoy include:
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot meals whilst on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Salary: £32,000.00 per Annum
Location: Manchester, M60 2DS
Job Type: Permanent, Full Time
